![]() ![]() T03:40:55.142Z MediaProcess.cpp:552 MediaProcess::onEventReceived:WME Heartbeats received! If you need more help, Cisco TAC support is available even for free and trial users of Teams, no support contracts or entitlements necessary, it's all included with the Webex service.Ĥ.641Z EccWrapper.cpp:2457 EccWrapper::onServiceStartResult:Service Start Result:, Connection Failure code: Skimming through mine, I see it's swapped things like the name of my CSF device, URLs for Unity and UCM, server IPs and FQDNs, etc. The values that the hashes represent can be exported by clicking on your avatar > Help > Export Calling Environment Data, which will give you a file ( ced.dat) which has a giant JSON blob of keys and the raw log text that they represent. Those entries will be replaced with a hash. However, you'll find that the log files are heavily censored and stripped of PII, since much of those logs automatically get uploaded whenever the app detects a crash, a user selects "Send Logs" or "Send Feedback", at the end of certain calls (mainly when joining Webex Meetings), etc. Install Webex application or Jabber and register with Dedicated Instance.Assuming you're referring to "Calling in Webex Teams (Unified CM)" and not the "Hybrid Call Service Connect" feature:Īs /u/dirtycurt77 mentioned, you can test using Jabber, as Teams and Jabber use the same CSF device in UCM.įor UCM-side logging, I'm not super familiar with stuff specific to the CSF device, but I'd imagine logs from CallManager, CTI and AXL services should have the majority of what you're looking for, which you can pull via RTMT.įor Teams-side logging, the log files can be found under %LocalAppData%\CiscoSpark with the majority of the logs you're interested in being in current_log.txt, last_run_current_log.txt, then under the ecc and uclogin folders. Refer to Configure Webex Calling for Microsoft Teams for specific configuration settings required for Microsoft Teams. To use direct calling features from a Microsoft Teams client in Dedicated Instance, follow these procedures to set up Microsoft Teams calling. Make calls directly from the Microsoft Teams client through the Unified CMĭialing using the dial pad from the calling section of the Microsoft Teams applicationĭialing using contact search and dial from the contact cardĬall from the chat window of a user using the call icon of Microsoft Teams The Microsoft Teams support provides the following features within Dedicated Instance for its end users: ![]() When both installations are done, Microsoft Teams can make calls using Dedicated Instance Call Control. Webex application or Jabber must be already installed and registered with Dedicated Instance following all Dedicated Instance requirements. The Microsoft Teams user installs the Cisco Calling application within Microsoft Teams in his/her personal device. The Administrator of the Microsoft Teams service may need to set the policy to allow the Cisco Calling application to be installed. ![]() The Cisco Jabber calling application or Cisco Webex calling application for Microsoft Teams is a plug-in application within Microsoft Teams that enables a Microsoft Teams user to make voice and video calls from within the application using the Dedicated Instance service. Microsoft Teams can be used by Dedicated Instance customers to integrate Microsoft Teams messaging with Cisco Calling. ![]() Overview of Calling from Microsoft Teams in Dedicated Instance Solution ![]()
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